FAQ

What currency are the prices do I see in the site?
All prices are in INR ₹.

I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 1-2 days (If the product is not in stock we may require more time production time) for your order to ship out, average shipping times are 5-15 days (Depending on the location some orders might take more time).
Tracking numbers will be updated 2-3 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please email us at theoriginaltoysofficial@gmail.com.

I am not in love with my order, can it be returned? What if there is an issue?

We want you to be happy with your purchase. If your product arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and clear photos/videos of the issue.

After review, we may offer a replacement or refund, depending on the situation. Please contact us before sending anything back so we can provide return instructions.

Returns due to change of mind, personal preference, or incorrect selection are generally not accepted.

Products damaged through misuse, improper handling, modification, or normal wear and tear may not qualify.

If your order is already in transit, please wait until delivery before requesting an eligible return.

Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.

I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at theoriginaltoysofficial@gmail.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 5-15 days (Depending on the location some orders might take more time).

I have a question that wasn't answered, can you please help?

Absolutely! We are here to help you make your home beautiful! Please send us an email to theoriginaltoysofficial@gmail.com and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.